GENERAL
By placing an order electronically through our website, you are deemed to have accepted the pre-information form and the distance sales agreement provided to you.
CONTRACT DATE
The contract start date is considered the moment the payment is confirmed on our website after the buyer completes the payment. Unless otherwise stated on the announcements page in your panel, contracts and service periods are set on an annual basis.
IF THE PURCHASED PRODUCT/SERVICE IS NOT PAID FOR
If the buyer fails to pay for the purchased product/service or cancels the transaction in bank records, the seller’s obligation to deliver the product/service is terminated.
INTERMEDIARY PAYMENT PROVIDER
The customer (end user) agrees that their payment method, membership, and order information may be transferred to iyzico Payment Services Inc. for the purpose of processing payments, preventing fraud, and ensuring security. The data will be processed and stored in accordance with the latest version of the Privacy Policy available at https://www.iyzico.com/gizlilik-politikasi/
PAYMENT METHODS AND UNAUTHORIZED CREDIT CARD USE
Purchases can be made via credit card (Visa, MasterCard, etc.) or bank transfer (EFT). Order processing begins not at the time of order placement, but when payment is successfully received or credited to the seller’s account.
No payment method other than those specified is accepted.
If, after delivery of the product/service, it is determined that the credit card used was unauthorized and the payment is not transferred to the seller by the relevant bank or financial institution, the buyer is obliged to terminate the service within 3 days. Otherwise, access to the account will be suspended.
IF DELIVERY IS DELAYED DUE TO UNFORESEEN CIRCUMSTANCES
Force majeure refers to events beyond the control of the parties that prevent or delay fulfillment of obligations, such as natural disasters, war, terrorism, riots, changes in legislation, seizure, strikes, lockouts, or major failures in production and communication systems.
If such circumstances occur and prevent timely delivery, the buyer will be informed. The buyer may request cancellation of the order, replacement with a similar service/product, or postponement until the issue is resolved.
If payment was made via credit card or bank transfer and the order is canceled, the refund will be processed to the bank within 10 days.
If the force majeure situation continues for 30 (thirty) days, both parties have the right to unilaterally terminate the agreement.
DELIVERY AND BUYER’S OBLIGATION TO CHECK
Products and services are delivered based on the information provided by the buyer during registration. The buyer must complete SMS and email verification before using the system and may then start using the service by entering company details.
The buyer cannot request an extension of service due to missing mandatory information.
Users should be aware that a FREE package is available on our website. It is recommended to activate the free package before making a payment to test usability and upgrade according to needs.
The seller is not responsible for any delays or failure to receive the product/service if the buyer or recipient is not present at the delivery address.
BUYER’S RESPONSIBILITY TO PROVIDE ACCURATE INFORMATION
The buyer must register using accurate and authorized personal or company information (phone number, company details, email address). If access to these details is lost, system access may also be lost. Assistance may be provided in case of unavoidable loss of access.
BUYER’S RIGHT TO TRANSFER PRODUCT/SERVICE
The buyer has full ownership rights over the purchased product/service and may transfer or dispose of these rights at their discretion.
RIGHT OF WITHDRAWAL
The buyer may withdraw from the contract within 14 (fourteen) days from the delivery date without any legal or penal liability and without providing any reason, except for personalized products. The buyer may also exercise the right of withdrawal between the conclusion of the contract and the delivery of the product.
EXERCISING THE RIGHT OF WITHDRAWAL
The invoice delivered to the buyer or third party must be returned. If the invoice is issued to a company, it must be returned together with a return invoice issued by the company. Returns for corporate invoices cannot be completed without a return invoice.